Frequently Asked Questions
- We Are Not A Billing Company – There is a big difference between wanting to be a billing company and a software company. What gets us out of bed in the morning is that we enjoy writing software. Member Owl provides a “bring your own billing” solution.
- We Understand Data – We spent many years in the medical industry where quality assurance translates directly to enhancing patient life. We are used to providing operational dashboards with key performance indicators and trending charts.
- We Leverage Industry Leaders – Our partners are industry experts who have “walked in your shoes”. We are customer driven in our approach to building the right solution.
- We Love The Web – Our solution is 100% web-based. You can access the solution on any device using a web browser. The technology behind a secure web application that provides optimal user experience is complex. We have the experience building mission critical applications using this technology.
Your first payment occurs 30 days after you join. There are not contracts or start-up fees. If you cancel before the 30 day billing window no charges will be made on your account.
We have a usage based pricing model. No contracts or startup fees. You pay $60 + 0.25¢ per active member every month. Here is additional pricing info.
We use industry best practices to build a clean, simple to understand user interface. That really helps our users hit the road running. However, when you need a bit of additional help our approach to support is multi-prong:
- In-Page Support – Many of our pages will provide context aware help right on the page.
- Training – Our users have access to training material that includes videos and written material. This material not only provides “getting started” information but covers more advanced scenarios for seasoned users.
- Knowledge Base – Our users have access to a knowledge base where we catalog common support questions and issues. This knowledge base is searchable and we work hard to keep it up to date with the latest information. Many times we funnel support questions into the knowledge base so others can benefit from our answers.
- Email – When you can’t find what you are looking for, built in features make it easy for you to send an email to support.
- Live – We want you to succeed. So if you still haven’t found your answer, give us a call toll-free: 1-855-997-1695.
Because we are 100% web-based getting started could not be easier. Simply register and immediately access all the features you need to manage your clients, schedule appointments and begin billing for your services. Nothing to install. Just use any modern browser.
No. Our solution is 100% web-based. Just use any modern browser.
No and no.
We leverage industry best practices to provide a safe and secure application. Here are a few things you should know:
- Encryption – All of the traffic between your browser and our servers uses encryption and TLS/SSL for protection. This is the same technology that your bank uses.
- Backups – All data is backed up to a secure cloud location once per day. In addition our servers run in a virtualized environment that provides an additional layer of backup.