Programs Member Owl allows clients to join multiple programs. Think of a program as a distinct course of study. For example: Karate, Brazilian Jiu Jitsu, Fitness…etc. Each program can have levels or ranks configured. If you run Kids and Adult Karate classes and they have different ranks (e.g. Junior Belts), you will need to have a Kids Karate and […]

In this post we are going to take a look at the incredible amount of data that Member Owl provides with respect to the email campaigns (and email in general) that you send. Open up the Message Center menu option in the top navigational menu. You should see something like this: We are going to […]

In the last post we created a newsletter using the email builder. Let’s look at the features of Member Owl’s message center to send this newsletter. Create A New Message To create a new message click the Message Center ->Create New Message menu item in the top navigation menu: You then will be present options […]

In this post we will explore Member Owl’s drag and drop email builder. Before we do, you should know that Member Owl provides a set of pre-designed templates for the most common emails (e.g. billing failed, credit card expiring, membership expiring…). You can use the template as a starting point and then edit it for […]

Member Owl has a number of powerful email features that allow you to keep your members and prospects informed. Creating and sending emails and email campaigns is super easy. But first we need to get email configured. Email Configuration Each location has their own independent “email domain”. This supports compliance with SPAM laws and prevents […]

Let’s take a look at the features that allow you to manage which staff members can log in and what they can see & do. Adding Staff Members Creating a new staff member can be done from any where in Member Owl buy clicking the “Staff” option in the top navigation menu. You will be […]

Member Owl analyzes your clients nightly and updates their activity status (e.g. Active or Inactive) based upon their recent attendance. The total active / inactive counts are stored as part of each location’s statistics. Inactive (or missing in action) memberships will be shown on the location dashboard. This allows Member Owl automations to be run […]

Recording attendance is the number one thing that you can do to improve your retention. Without attendance data the process of effectively re-engaging members who are “missing in action” or MIA is not possible. Yes there are some manual attendance recording systems (e.g. attendance cards). Some manual processes are more effective than others. Manual attendance recording systems do [...]

Businesses grow when we make data driven decisions. Let’s talk about the data that we can monitor to increase our membership count. Potential Size Calculating the potential size of your membership based business is really pretty simple. There are two key numbers that you need to know: Monthly Enrollment Count – The number of new enrollments […]

A recent post we discussed Member Owl’s Automation Library and showed how quick and easy it was to get set up. During that article we discussed how easy it was to setup automated tasks to occur when the lead generation form is submitted. Just how do we integrate that form into our website? That’s what […]